Return Policy

**Return Policy**

At Starfish, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process. Please review the terms below for a smooth experience.

**Free Returns & Refunds**
You may return most items within 30 days of receipt for a full refund. Return shipping is free for all eligible items. Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned merchandise.

**Conditions for Return**
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Personalized or custom-made items are non-returnable unless defective.
- Clearance or final sale items are not eligible for return.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including the original receipt or order confirmation.
3. Affix the prepaid return shipping label provided by our team.
4. Drop off the package at any designated shipping carrier location.

**Contact Information**
For any questions or to start a return, please reach out to us:

- **Company Address:**
No. 888 Huaihai Road, Huangpu District, Shanghai, China

- **Email:**
starfish@loaeyes.com

- **Phone:**
+86 18851419492

**Exceptions & Damaged Items**
If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will arrange a full refund or replacement, including all return shipping costs. For items damaged during transit, we may request photographic evidence to expedite the process.

**Refund Processing**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

**Late or Missing Refunds**
If you haven’t received a refund after the stated timeframe, please first check your bank account or credit card statement. Then contact your credit card company or bank, as processing times may vary. If the issue persists, reach out to us at starfish@loaeyes.com or call +86 18851419492.

We value your trust and are here to assist you every step of the way.